In Stock items: You should receive your order within 5 working days.
Delivery just £3.95 per order (£1.99 for whistles & Julius Labels)
FREE delivery when you spend £50.00 or more
Priority 1-2 Day Guaranteed Delivery option available
14 Day Return Policy
Stock availability - If a product is shown as 'In Stock' with an 'add to cart' button (no text) then there is a 99.9% chance we have that item sitting on our shelves ready for immediate delivery
Items displaying *Out of stock* With an 'add to cart' button (with text) These items are currently out of stock and will be delivered to you in 7-14 days. Or want to know when the item is back on our shelves? Just enter your email and our system will let you know.
We always aim to get orders where items are in stock out as quick as possible, the majority the same or next working day. We find that there is no benefit to us to hang on to your order.
Need your order in a hurry! use our Guaranteed 1-2 day Delivery service - Pay only £6.95 for our Priority Delivery service (Zone 2&3 orders over 2kg in weight may incur an additional fee)
3 day Delivery Promise, delivery money back guarantee - If you select our guaranteed delivery service and we fail to deliver your order within 1-3 workings days after your order has been dispatched, we will simply refund your delivery costs in full (1-3 days UK mainland & 2-4 days zone 2&3). Terms & conditions apply. View Terms>>
Delivery to UK Mainland
Standard delivery (2-5 working days) £3.95
Guaranteed Delivery (1-2 working days) £6.95
Surcharges - Some postcodes are classed as remote or offshore destinations; these may incur additional postal charges, see charges below
Delivery to UK Islands, Scottish Highlands & Northern Ireland (Zone 2&3) (excludes southern Ireland) Post codes starting with IV, HS, KA, KW, ZE, KA27-28, PA20-49, PA60-78, PH17-26 PH31-40, PH49-50, BT, IM, TR21-25
|Zone 2&3 Additional charges|
|Order Weight||Standard Delivery||Guaranteed Delivery|
|2kg -20kg *||+£0.00||+£0.00|
Channel Islands Zone 4- All areas with postcodes starting JE & GY. NOTE! zone 2&3 costs apply
Southern Ireland - Please email us for a delivery quote, stating the items you wish to purchase.
Europe & rest of the world - Sorry, we currently only deliver within the UK
If the incorrect delivery zone is selected we may have to cancel your order, If you are unsure about our delivery charges please email us or give us a call.
Delivery Time Scales
All items marked as 'in stock' should be delivered as per time scales below.
Items marked as 'out of stock' you can still purchase, but these will be delivered in 7-14 days. You can request an email be sent to you when the item is actually back in stock.
Standard Delivery Service:- these orders should arrive within 5 working days, via royal mail post or courier, (* Zone 2 & 3, 2-7 working days).
Guaranteed Delivery Service:- our priority service, these orders are generally sent the same or next day, Zone 1 is guaranteed to arrive in 1-3 working days, Zone 2 & 3 is guaranteed to arrive in 2-4 working days from the dispatch day.
Orders are processed, dispatched & delivered Mon-Fri only (working days). For standard delivery, please allow up to 10 working days for your order to arrive before contacting us, particularly during busy times, Bank Holidays, Christmas etc...
14 day Return Policy -
We all sometimes find that a 7 day return policy is just not long enough, particularly if the item was a gift for Christmas or a Birthday. We are proud to offer a 14 days return policy and we will not charge you a re-stocking fee. So long as your item is returned to us within 14 days in the same condition as we sent it to you, you will receive a full product refund. The returned item must not have been used, it must be in its original packaging with all tags attached. If an item has been tried on your dog for size, all hairs must be removed before its return. Return postage is the buyer's responsibility.
Our returns form must be completed before returning an item, we will then email you instructions regarding your return Returns form here>>
Special Offers - Our latest special offers can be found here>>