4activedogs Delivery
We aim to keep things simple
FREE Standard Delivery
Priority 1-3 Day Guaranteed Delivery
30 Day Return Policy
See us at Shows For Special Show Offers
Free UK Delivery
We always aim to get orders out as quick as possible, the majority within 48 hours. We find that there is no benefit to us to hang on to your order.
Free Standard Delivery - We offer free delivery on all orders to UK Mainland and free delivery to zones 2&3 where your total order weight is less than 2kg (that's pretty heavy)
Need your order in a hurry! use our Guaranteed 1-3 day Delivery service - Pay only £3.99 for our Priority Delivery service (Zone 2&3 orders less than 2kg in weight)
3 day Delivery Promise, delivery money back guarantee - If you select our guaranteed delivery service and we fail to deliver your order within 1-3 workings days after your order has been dispatched, we will simply refund your delivery costs in full (1-3 days UK mainland & 2-4 days zone 2&3). Terms & conditions apply. View Terms>>
Some postcodes are classed as remote or offshore destinations; these may incur additional postal charges, see charges below
Delivery to UK Islands, Scottish Highlands & Northern Ireland (Zone 2&3) (excludes southern Ireland) Post codes starting with IV, HS, KA, KW, ZE, KA27-28, PA20-49, PA60-78, PH17-26 PH31-40, PH49-50, BT, IM, TR21-25
| Zone 2&3 Additional charges | |||
| Order Weight | Standard Delivery | Guaranteed Delivery | |
| 0g-2kg | £0 | £0 | |
| 2kg -20kg * | +£2.00 | +£2.00 | |
Channel Islands Zone 4- All areas with postcodes starting JE & GY. NOTE! We are sorry but as these area's are not within the EU we are unable to dispatch orders to these locations.
Southern Ireland - Please email us for a delivery quote, stating the items you wish to purchase.
Europe & rest of the world - Sorry, we currently only deliver within the UK
If the incorrect delivery zone is selected we may have to cancel your order, If you are unsure about our delivery charges please email us or give us a call.
Delivery Time Scales
All items marked as 'in stock' are dispatched within 48hours. Items marked 'Delivered: Normally 1 to 2 weeks' these are currently out of stock and are ordered in for you. In most cases you will receive these items in 5-10 days, but may take up to 14 days.
Standard Delivery Service:- these orders are generally sent within 48 hours, via royal mail 2nd/1st class post or courier, and should arrive in 2-5 working days from dispatch, (* Zone 2 & 3, 2-7 working days).
Guaranteed Delivery Service:- our priority service, these orders are generally sent the same or next day, Zone 1 is guaranteed to arrive in 1-3 working days, Zone 2 & 3 is guaranteed to arrive in 2-4 working days from the dispatch day.
Orders are processed, dispatched & delivered Mon-Fri only (working days), Please allow up to 10 working days for your order to arrive before contacting us, particularly during busy times, Bank Holidays, Christmas etc...
We have a 99% success rating for orders dispatched on time
30 day Return Policy -
We all sometimes find that a 7 day return policy is just not long enough, particularly if the item was a gift for Christmas or a Birthday. We are proud to offer a 30 days return policy and we will not charge you a re-stocking fee. So long as your item is returned to us within 30 days in the same condition as we sent it to you, you will receive a full refund. The returned item must not have been used, it must be in its original packaging with all tags attached. If an item has been tried on your dog for size, all hairs must be removed before its return. Return postage is the buyer's responsibility.
Our returns form must be completed before returning an item, we will then email you instructions regarding your return Returns form here>>
Special Offers - Our latest special offers can be found here>>
